Forum Discussion

Jo-811's avatar
Jo-811
3 years ago

Re: Unable to process first payroll for 2022/23

I am experiencing the same issue, unable to process first payroll for 2022-23.  The system tell me it has timed out.  How can I get this resolved?  
Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Jo-811,

 

Thank you for your post. 

 

If you could please reply with the last 4-Digits of your serial number + the Company File ID this relates to, I'd be more than happy to assist with this. (Help>About MYOB AccountRight>Company File ID:__?)

  • Jo-811's avatar
    Jo-811
    3 years ago

    Hi Sam_R,

     

    The last four digits of my serial number are 5810.

     

    Company file ID is 1

     

    Regards

    Jo-811

    • Sam_R's avatar
      Sam_R
      Former Staff
      3 years ago

      Hi Jo-811,

       

      Thanks for providing those details. 

       

      I've just run the script over the file that should correct this issue. 

       

      Do let me know if the issue persists or occurs on another file of yours, happy to assist further.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

      • Jo-811's avatar
        Jo-811
        3 years ago

        Hi Sam_R,

         

        Unfortunatley the fix did not work.  I am getting the error 'An application operation has timed out.  Would you like to retry the operation?' If I accept Retry it just loops back again.

         

        Regards

        Jo-811

         

         

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.