Forum Discussion

SDC1's avatar
SDC1
Contributing User
2 years ago

Super Payment Reversal

When processing super payments I have gotten mixed up and :   1. Processed a super payment 2. Reversed the transaction 3. Re-processed the super payment 4. Deletd the transaction    In the pro...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi SDC1, 

     

    Thanks for your response. 

     

    In my understanding, these transactions did not affect any bank ledger accounts in the screenshot. We need to process the super transaction inside the pay liabilities window and choose the bank account it should be debited. Here is the article Paying payroll liabilities, this will show you the steps to follow. 

     

    Let us know if you need any further help. 

     

    Cheers, 
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi SDC1, 

 

Thanks for the response. 

 

The bank feed reflects how the transactions happened in real life. My understanding is that you already paid the superannuation once, this would show in the bank feeds as one line item. On the other hand, inside the application, you have three transactions, namely two superannuation and one reversal. You will need to match only one of those transactions to your bank feeds (since you only have one bank feed relating to that superannuation payment). 

 

Here is what I recommend doing. 

  1. Check inside the Banking > Find transactions > Debits and credits > find all three transactions for superannuation. (If you are missing any of the transactions you need to recreate them as Earl_HD mentioned)
  2. If all are seen in the find transaction window. Go to Banking > Reconcile accounts > Choose bank account > Make sure all three transactions are not reconciled or marked checked. 
  3. After step 2, you can go to the Banking > Bank transactions window and match the bank feed to the correct transaction. Then you would be able to reconcile the accounts. 

 

Let us know if your issue persists after following these. We'll look for an alternative workaround. 

 

Cheers, 

Genreve

SDC1's avatar
SDC1
Contributing User
2 years ago

Thanks Genreve

 

It appears as though the issue could be that I have reversed the same transaction twice - see attached screenshot showing reversal of PS000046 twice.

 

Regards - Simon

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi SDC1,

     

    Thanks for the added information and screenshot. 

     

    I would suggest correcting the pay runs so that the total debits and credits would equate to just one superannuation payment. Also, the bank feed automatically matches with a transaction if it has the same amount and date. If the transaction does not show up under the bank feeds window to match, I would suggest opening the Reconcile accounts window and making sure those pay runs are not previously reconciled or marked checked.  

     

    Let us know if you need any further help. 


    Cheers, 

    Genreve

     

     

    • SDC1's avatar
      SDC1
      Contributing User
      2 years ago

      Genreve

       

      Thanks again for your assistance.  I have checked the reconcil accounts window and confirmed the transaction are not reconciled.

       

      I am a bit confused with your coments regarding correcting the pay runs. There is no issue with the amont of super generated through the payroll fucntion. The issue was when using the "pay superannuation" function so I am not sure what would be achieved by correcting pay runs.

       

      Thanks - Simon 

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi SDC1, 


        Thanks for the response and I'm sorry to confuse you. 

         

        I would suggest checking the pay liabilities window to see if all transactions relating to this super payment are recorded. The Pay Superannuation button records the payment for the portal but to record this in the ledger we need to make sure that it is processed inside the Pay liabilities window. Here is the article Pay Liabilities and BASlink, to learn more about the Pay Liabilities window. 

         

        We look forward to your response. Any screenshot of the issue would be much appreciated. 

         

        Cheers, 

        Genreve

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