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AnneH1605's avatar
AnneH1605
Contributing User
3 years ago

Superannuation not calculating correctly

I have an issue with superannuation calculating at 18% not the 10.5% it is supposed to be. I had 3 1/2 hours on the phone with a MYOB consultant but she was unable to assist me with an answer. I don'...
  • AnneH1605's avatar
    AnneH1605
    3 years ago

    I have an issue with superannuation calculating at 18% not the 10.5% it is supposed to be. I had 3 1/2 hours on the phone with a MYOB consultant but she was unable to assist me with an answer. I don't know if it's something in my settings or what it is. The super guarantee is set at 10.5% but is still calculating at 18%. I was supposed to have someone call me back last week to do a "team viewer" meeting but we haven't heard anything.  Is anyone else experiencing this? I have another pay run this week and would love to have it sorted but then.

AnneH1605's avatar
AnneH1605
Contributing User

I have just tried that. it doesnt change anything. 

still caluculating at 18%.

I have looked at the payroll catergory settings and it says 10.5%.

I am at a loss here. As I said before I had hours on the phone with a consultant. I took screen shots and emailed reports to them and we still had no outcome. I asked for a Team Viewer session which was to take place last Friday, but that did not eventuate and I have still not been contacted. i need to arrange a suitable time as I work several jobs and I know this may not be easy, but surely when told that someone will call on friday ( a week following my orininal  phone call) and I make sure I'm available someone could at least let me know if this can't happen. 

Please advise asap

 

 

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi AnneH1605 

 

So that I can look into this for you can you please send me the following screenshots:

 

  • dummy pay run transaction with payment date as 01/08/2022
  • superannuation payroll category set up

To post screenshots, use the Microsoft snipping tool to create the screenshot then click on Photos to upload. make sure sensitive information is removed from screenshots prior to posting on the Forum.

  • AnneH1605's avatar
    AnneH1605
    Contributing User
    3 years ago

    Hi, I have tried again today and the dummy run on the 1st august is calculating correctly. It wasnt yesterday. 

    I will do a proper pay run again on Friday and I will see how that all goes. I will contact you again if it hasnt resolved by the end of the mont.

    thanks for the help.

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