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Janelle03's avatar
Janelle03
Experienced Cover User
2 years ago

Your Live Chat has ended

Had an issue yesterday and used live chat to try to resolve problem.  After about 2 hours into this Chat I recieved a message 'Your live chat has ended'.    Two hours working toward a resolution of...
  • Freman's avatar
    Freman
    2 years ago

    Janelle03 

    Xero doesn't even attempt to decide whether these payroll items have been paid or not BTW. It just leaves it to you to be on top of it.

     

    This feature of MYOB is great when it is working. But you do not actually have to use it, there is nothing stopping you from just using spend money and assigning the payment to the liability account. This was how it was done prior to the introduction of the 'Pay Liabilities' feature and is how Xero expects you to do it too. (Xero's entire Payroll system is c..r..a..p..(tm) compared to MYOB's)

     

    If I were you, I'd simply be looking at the Social Club liability ledger account. Does it show the correct balance (ie has the $240 payment been accounted for and the balance is therefore correct)?  If it is correct then ignore the Pay Liabilities screen showing an outstanding October amount to be paid. On the next payment  see if the same thing happens and rinse and repeat until MYOB get their act together and fix it.

Janelle03's avatar
Janelle03
Experienced Cover User

At the end of the month I pay payroll liabilities via Payroll Liabilities.

In this instance I paid for an employee deduction via electronic payment.

The other payments made in this transaction went through and have not reappeared as an outstanding liability but the employee deduction is showing that it is unpaid.

Essentially the transaction has duplicated itself as it is showing that it was paid and also remaining in the liabilities as unpaid.  

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi Janelle03,

 

Thank you again for your post. 

 

We appreciate you shared your concern to us. In this regard, generally, unpaid deductions are recorded through pay liabilities. Could you please confirm, did you used the ABA file downloaded from MYOB in paying or did you used electronic transfer payment? Could you please send me a screenshot showing unpaid so we can investigate?  

 

Regards, 

Cel

 

  • Janelle03's avatar
    Janelle03
    Experienced Cover User
    2 years ago

    Hi

     

    Created an ABA file  from MYOB and uploaded to bank.

     

    I have uploaded the screen shots showing where item was paid, and the item still showing as needing to be paid.

     

    Hope you can help  PS both items refer to the same period

     

    Regards

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi Janelle03,

       

      Thank you for the update and for sending the screenshot. In this matter, if you have successfully processed, then you will just need to record it in pay liabilities even if it is shown unpaid.  
       

      I hope this helps. If you still have questions and concerns, please do not hesitate to create a new post. We are happy to assist you. 

       

      If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

       

      Kind Regards, 

      Cel

       

    • Celia_B's avatar
      Celia_B
      MYOB Staff
      2 years ago

      Hi Janelle03,

       

      We just wanted to check back with you regarding your concern. If you still need assistance with this, please feel free to post again. We are happy to assist. 

       

      Thanks, 

      Cel

      • Janelle03's avatar
        Janelle03
        Experienced Cover User
        2 years ago

        Hi Cel

         

        Just done EOM reconcilliation and it is as I thought.  If I process it again it will show up in the bank rec as being recorded but does not come out of the bank account as it has been duplicated.

        Just to be clear, the transaction was made using Pay Liabilities and grouped with electronic payments - this has been paid with other items and the amount has been reconcilled and received by the Social club. 

        The glitch here is that the liability is still showing and if I record it as you suggest then I will have an outstanding entry in bank recs. Also I have tried to delete it but as it is tied into Payroll it was getting messy so canned that idea.

         

        Also note that I raised a support request on Wednesday 1.11.23 have not heard from them either, this really is bad customer service

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