Sales: Change of decimal places on values

Hi Jason

Thank you for the reply.

At the moment we  sell our products in 1,000 lots. For instance we may sell at $32.00 per 1,000.

We have used MYOB since we opened in 2004 & have had no problems. Everything worked perfectly.

But since going live to the cloud we have had to use white out on the item price & then overwrite it in pen, because the software is either rounding up or rounding down the item price. So when you have had to use white out on your invoices for this long it gets a little frustrating.

My customers require 4 decimal places on invoices and I need to know when MYOB intends fixing this issue before I start losing customers to other software programs.

Another update to MYOB & again our needs have been ignored. I guess we can consider ourselves insignificant.

Hi woftam 

Sorry you feel that way. As previously explained, the team has to decide what to work on for each update based on the impact of the change and the number of clients affected. Unfortunately they cannot immediately implement every request received and need to prioritise their work. We appreciate your patience in the meantime.

All the best,

Jason Hill
Community Manager

.345 printed as .35

Myob should make this a priority , code for the extra decimal places is not a huge drain for the programing team. Very frustrating and embarrassing when you have to explain to your customers that your accounting software doesn't work correctly.I might add also very embarrassing for the customer when they call to query the invoice and find that it is correct

I think its not a question of implementing every request myob gets but some times you don't need a thousand people to tell you what is obviously incorrect

Regards

Tony

I have already posted regarding this important issue and I only see lip service and no action.

Today I received yet another call from another unhappy customer complaining specifically about this rounding issue. This customer is new and was hard-won business and are very improtant and I could now loose them all because of my choice accounting program. Why am I constantly facing the 'please explain' and MYOBS answer is 'under consideration'.

This is too much of a pain point for me and I am beyond frustrated. I was a user of a version of MYOB that did not have this problem and I was not forwarned of this set-back. There is no evidence of anything being done about this very critical issue and ovoicing their concerns. I am sure other's don't even know it exists. MYOB had the capability to show more decimal places before, why can't it be fixed?

Populatity or not, it is essential to show proper calculations, not rounding. This MUST be a choice - an option in settings - how many decimal places to show on invoices - 2, 3 or 4. One might consider rounding beyond four places 'reasonable'. An alternative is to provide a different table option in the forms so users can customise their forms to more decimal places. IT'S NOT HARD MYOB - TWO POSSIBLE SOLUTIONS EVEN!!!

I cannot stress strongly enough how frustruated I am with MYOB in general and specifically about MYOB's lack of support  and inaction. I tried to get online support  to raise this issue privately but it said the online service is 'not operating' at this time - seriously, on the first of July your service is not operating??? 

MYOB - you have the same attitude as Kodak did - 'no need to worry about changing'.

MYOB - you need to treat this seriously. Do you realise this leaves opganisations using your software liable for customers accusing the issuer of the invoice of misleading and deceptive conduct? How can you say it is not a priority for an accounting program at provide an accurate representation of item costs. It might add up in the end, but the perception from customers proves this is a very real issue that MUST be resolved promptly.

Immediately following this post I see no reason to persist any longer with MYOB - especially with total lack of support and Xero making such progress. It seems voting with my feet instead of voting in this useless forum is the only way to get through to MYOB. I urge other unhappy clients to consider their options.

Hi SuziT, I have passed your feedback onto the head of our development team for his consideration.

All the best,

Jason Hill
Community Manager

Hi Jason,

Thanks for your prompt response to an important issue.

Regret upgrading to AccountRight 2014.3 today. 2 decimal places?? 

MYOB needs to realise that there are businesses doing sales in figures of 4 decimal digits. We need this NOW!!

I cannot even begin explaining to my accountant why this is such the case now. 

Just to confirm facts - Xero forums recently added four decimal places due to user demand.