11 months ago
Doreen,
The problem is not the zoom settings in user's browsers. Zooming in just makes the same information bigger (and pixelated) on the monitor, like looking through binoculars. Users want a wider view so they can see more information.
MYOB page views are hardcoded to use a maximum detail of 1366 pixels. This is archaic! Colleen's screenshots suggests her monitor can manage more than double this resolution.
MYOB needs to have their web developers relax the 1366 pixel limit or your customers will likely continue to bail to products whose interfaces have moved on from 1995.
Please see my post detailing this problem and escalate it to the team responsible for your user interface.
Cheers,
Simon
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