Forum Discussion

bookkeeper2023's avatar
bookkeeper2023
8 months ago

Myob is stuck in backing up process

Hi

 

We are unable to login to MYOB and encounter this message:

"This company file is currently backing up

You can sign on once the backup is complete."

 

And I can't find the back up file for yesterday (1 Feb 2024).

Will all the data from yesterday be available or deleted?

 

Can you please help sort this out?

  • Earl_HD's avatar
    Earl_HD
    8 months ago

    Hi bookkeeper2023,

    Thank you for providing a detailed post. I've made changes to the backend. Kindly log out and then log back in to see if the issue persists.

    Looking forward to hearing from you soon!
    Regards,
    Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    8 months ago

    Hi bookkeeper2023,

    Thank you for providing a detailed post. I've made changes to the backend. Kindly log out and then log back in to see if the issue persists.

    Looking forward to hearing from you soon!
    Regards,
    Earl

    • Alltrades1's avatar
      Alltrades1
      Experienced Cover User
      2 months ago

      Hi

      I am also stuck in Back Up process did you find a solution

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        2 months ago

        Hi Alltrades1 ,

        If your file is stuck on backup, we can run a script on our end to resolve the issue. Please reply with the last four digits of your Serial Number and your Company File ID, and I'll be happy to arrange this for you.

        Regards,
        Earl

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    8 months ago

    Hi bookkeeper2023,

    I would like to check if you're still having this issue? If so, please feel free to post again and one of us will be happy to assist you.

    Regards,
    Earl