Forum Discussion

StephenF's avatar
StephenF
Contributing User
2 months ago

Autobuild not working

Hi We are using the autobuild function, when we add a unit item to the item and press the autobuild button it does not proceed with no error message.

We need to fix this problem.

 

Thanks 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi StephenF ,

    It sounds like you may need to clear your AccountRight cache. Clearing the cache can resolve various issues, including problems with the autobuild function. Here’s how you can do it:

    1. Close AccountRight.
    2. Navigate to the cache folder on your computer. The default location is usually:
      • For Windows: C:\Users\[Your Username]\AppData\Local\MYOB\AccountRight
    3. Delete all files in the cache folder.
    4. Reopen AccountRight and try using the autobuild function again.

    If the issue persists after clearing the cache, feel free to reach out for further assistance.

    Regards,
    Earl

    • StephenF's avatar
      StephenF
      Contributing User
      2 months ago

      Hi Earl
      I have tried this but it did not work.

      Thanks

      • Jemar_C's avatar
        Jemar_C
        Valued User
        2 months ago

        HI StephenF,

         

        I understand that you were able to follow Earl's troubleshooting steps and still didn't work. You may try to refer to this helpful link for the other workaround and see if it will work.

         

        Cheers,

        Jem