Forum Discussion

KathyJ's avatar
KathyJ
Experienced Cover User
4 years ago

Emails generated in MYOB being rejected

Hi, Emails generated in a clients MYOB data file and sent to my email address are not arriving at my email address The error message says the email was "rejected". Other emails sent from the same ...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi KathyJ 

     

    When an email is rejected it generally means either our email server is rejecting the request, as the email address is on a Blacklist, or the recipient's mail options have determined apps.myob.com is not a safe sender. 

     

    To check if the email is blacklisted at our end, can you please send me a private message with the impacted email addresses.

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi KathyJ 

 

When an email is rejected it generally means either our email server is rejecting the request, as the email address is on a Blacklist, or the recipient's mail options have determined apps.myob.com is not a safe sender. 

 

To check if the email is blacklisted at our end, can you please send me a private message with the impacted email addresses.

  • KathyJ's avatar
    KathyJ
    Experienced Cover User
    4 years ago

    Hi Komal,

    Private message link gives this response when I tried to PM you about this issue:

    Correct the highlighted errors and try again.

    • None of the users have PM enabled. Message will not be sent.

     

    Regards

    Kathy

     

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      4 years ago

      Hi KathyJ 

      Can you please try again and it should work?

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