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BrettShortland's avatar
BrettShortland
2 years ago

MYOB Emails rejected - server listed on Dial-Up List

Hi team,   Re have recently been getting lots of bounced invoiced being sent from AccountRight (not via Outlook). Some return the diagnostic code of "Rejected", but today's bounce message shows: ...
Bounce
email
rejected
BrettShortland's avatar
BrettShortland

Hi Genreve,

 

Unfortunately, the problem is with the email provider (Mandrillapp) that MYOB use to send emails from cloud files.

As the emails come from *@apps.myob.com, this is something that MYOB need to fix.  Sending the email from another PC won't make any difference.

 

Diagnostic-Code: smtp; 550 5.7.1 : Recipient
address rejected: Mail from <198.2.137.12> was refused due to the sender IP
found in ERS-DUL. For details, query the IP reputation on
https://servicecentral.trendmicro.com/en-US/ers/.

 

Cheers,

Brett

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi BrettShortland, 

 

Thanks for the response. 

 

As previously mentioned, if you have a bounced back email, you receive an email that contains the reason why the email failed. May I ask for a screenshot of that. Also, may I ask for you to send us a private message containing what email address you've sent the bounced back emails to. 

 

We look forward to your response. 

 

Thanks, 

Genreve

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