Purchase order email bounceback 'rejected'
We have intermittent issues with one supplier (our main supplier) when sending purchase orders through MYOB. Some days they go through and others they dont. We've started recieving some bounceback em...
Forum Discussion
Hi debbiesmithDUIS,
Thanks for your post. Please allow me to extend to you a very warm welcome to the Community Forum. Thank you for your effort in bringing your concern to us. We are sorry that you are having challenges due to the purchase order email that is bouncing back and we appreciate your patience during this time.
Generally, a rejected diagnostic code means the recipient's end has rejected the incoming email. Can you try whitelisting accountright@apps.myob.com and try to send another email to the email address to check if it will still bounce back?
If it still bouncing back, I will be sending a private message to you requesting the impacted email address and we will check if they are blacklisted on our end. To access this, please click on your forum display picture in the top right-hand corner of your screen, then choose the envelope icon that appears.
Please do not hesitate to post again if you need help in the future.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Cheers,
Leneth
Hi Leneth,
Do you mean whitelisting on our end or on the reciever end?
Thanks
Hi debbiesmithDUIS,
Thank you for getting back to us. Regarding your question about whitelisting the email address, I have provided you with more information and instructions via private message that will assist you further.
Feel free to come back to the Community Forum if you have any more questions, we are more than happy to assist.
Cheers,
Leneth
