Forum Discussion

Harold_M's avatar
Harold_M
Experienced User
5 years ago

System.NullReferenceException

Hi All   Was hoping someone could help.   Just today consistenly our accountant/book keeper occassionally gets a "System.NullReferenceException" when trying to create an invoice on the Sales scre...
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi Harold_M 


    Thank you for providing additional details. Can you please try disabling the preference for automatically emailing the invoices before trying to record the invoice? This can be done by going to Setup>>Preferences>>Sales>>>untick Automatically Email sales when they are recorded. 

     

    This is because some users having similar issues with recurring transactions have been able to get around the situation by disabling the preference, and as you mentioned it's working on some computers and not on others, it can be worthwhile giving this a try. 

Komal_S's avatar
Komal_S
MYOB Staff

Hi Harold_M 


Can you please confirm if it happens when you're trying to record an invoice as recurring transaction? If yes, is it letting you record it from the Enter Sales screen manually without any issues?

 

This is because if the invoice is being recorded from the Enter Sales screen using "Use recurring" option, this error can be caused due to an issue with the recurring transactions and is currently under investigation with the product development team. 

Let us know if that is not the case so we can advise accordingly. 

Harold_M's avatar
Harold_M
Experienced User
5 years ago

Hi Komal

 

Thank you for this it does provide some insight into what is happening and yes we are using the Recurring option.

 

Do you know if there is a published expected time frame for the issue to be resolved?  As the recurring option is heavily used to reduce processing time by our book keeper.

 

Sincerely

Harold

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    5 years ago

    Hi Harold_M 


    Unfortunately, we do not have an estimated time frame of when it will be fixed permanently, however, the teams are working on it and we will post an update as soon as the fix is released. 


    We do apologise for inconvenience caused due to this. 

    • Harold_M's avatar
      Harold_M
      Experienced User
      5 years ago

      Hi Komal/All

       

      We seem to have narrowed down the issue.  Confirmed; with the Book Keeper that another place she currently works at does not experience this issue and they are using AccountRight current version.

       

      Also watching her complete the invoice.  The error occurs when she clicks "Record" invoice.

       

      That is when the error comes up and a restart is required.  At restart, upon review of the invoice, the invoice was successfully recorded.

       

      I have re-attached todays error log hoping that someone from the community will be able to assist.

       

      I can confirm that helpdesk has also run me through:

      1. Closing program and clearing the Cache of MYOB by deleting the temp file and forcing account right to regenerate using the company file details online

      2. Clearing cookies and Cache

      3. Checking for updates of MYOB version (ours is most up to date)

      4. Installed latest patch (this is ATO table; uncertain if  this would effect but thought better to mention than not)

       

      Sincerely

      Harold

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        5 years ago

        Hi Harold_M 


        Thank you for providing additional details. Can you please try disabling the preference for automatically emailing the invoices before trying to record the invoice? This can be done by going to Setup>>Preferences>>Sales>>>untick Automatically Email sales when they are recorded. 

         

        This is because some users having similar issues with recurring transactions have been able to get around the situation by disabling the preference, and as you mentioned it's working on some computers and not on others, it can be worthwhile giving this a try. 

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