Forum Discussion

Harold_M's avatar
Harold_M
Experienced User
5 years ago

System.NullReferenceException

Hi All   Was hoping someone could help.   Just today consistenly our accountant/book keeper occassionally gets a "System.NullReferenceException" when trying to create an invoice on the Sales scre...
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi Harold_M 


    Thank you for providing additional details. Can you please try disabling the preference for automatically emailing the invoices before trying to record the invoice? This can be done by going to Setup>>Preferences>>Sales>>>untick Automatically Email sales when they are recorded. 

     

    This is because some users having similar issues with recurring transactions have been able to get around the situation by disabling the preference, and as you mentioned it's working on some computers and not on others, it can be worthwhile giving this a try. 

welkojje's avatar
welkojje
Contributing Cover User
4 years ago

We have also had this issue - it occurs when you go to convert a quote or order to a sale invoice. We have installed the latest updates and followed all the suggestions. Yes, disabling the Automatic Emal function does appear to solve the issue but that is NOT a solution - this is a retrograde step as it means we can not use the automated technology that's part of the system. There has to be a better solution to this - and it has been happening through several versions of the latest software - not just the current version 2020.4.24.1790

 

This needs to be fixed ASAP as it is a total inconvenience

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    4 years ago

    Hi welkojje 

     

    Yes, we do understand that this workaround is not ideal in all situations and appreciate your feedback on this which has been passed on to the relevant teams. We will post an update once the issue is resolved permanently. 

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