Forum Discussion

JLambert's avatar
3 years ago

Message Rejected

Hello.

 

We are receiving an issue with a message Diagnostic-Code: rejected.

 

We have whitelisted the address in the hotmail interface but obivously the user has no access to the email routing due to it being hotmail.

 

Please assist.

  • Hello JLambert 

     

    Welcome to the Community Forum, thank you for your post. 

     

    Can you please give me some more details about what you are trying to do when you get this error message?

     

    As you mention you are whitelisting addresses, I want to assume that you are having trouble emailing an employee or contact.

     

    If it is, can you please send me a Private Message containing the following: 

    • Business name
    • Serial number
    • The Email address of the one giving you this error message