Forum Discussion

SMc3's avatar
SMc3
Contributing User
3 years ago

Pay Super - Invalid Employee Membership Number - Colonial First

We are getting a message that the employee super member number is incorrect. The employee information has been confirmed by the employee and against ATO records, the ABN and USI have also been confir...
  • Sam_R's avatar
    Sam_R
    3 years ago

    Hi SMc3,

     

    Thank you for your post.

     

    If the employee is with one of these listed funds below, their member number must start with the respective prefix. I have come across many cases where the member number provided starts with a "0010" (an extra zero), so, they needed to drop the first '0' so that the prefix reflected correctly as '010' - for example.

     

     

    If you have any further queries on this, please let me know.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Sam_R's avatar
Sam_R
Former Staff

Hi SMc3,

 

Thank you for your post.

 

If the employee is with one of these listed funds below, their member number must start with the respective prefix. I have come across many cases where the member number provided starts with a "0010" (an extra zero), so, they needed to drop the first '0' so that the prefix reflected correctly as '010' - for example.

 

 

If you have any further queries on this, please let me know.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

MichaelJenke's avatar
MichaelJenke
Cover User
3 years ago

Thanks for sharing Sam. Yet the employee writes 0065 & the ato stapled fund shows 0065 - so of course MYOB is 065.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content