Forum Discussion

Experienced User

12 months ago

Payslip emails not sending - possible blacklisted email addresses?

Good afternoon MYOB support, I tried sending this post under the wrong category (NZ Payroll) and it was marked as spam, so I will try here. Our payslips are randomly not sending. Each week, ...

Former Staff

12 months ago

Hi Alb_Engineering,

Thanks for your post and welcome here to the Community Forum. We appreciate your effort in bringing your concern to us. We apologize for any inconvenience this may have caused you. Thank you for your understanding during this time.

I have responded to your first post here in the Community Forum and have sent you a private message, requesting the affected email address. I am currently conducting additional checks on our end. I will notify you as soon as I have completed the review.

Please do not hesitate to post again if you need help in the future.

Cheers,
Leneth

Alb_Engineering
Experienced User
12 months ago
Thank you Leneth,

your support via private message may work. If I am successful in assisting employees to whitelist the address accountright@apps.myob.com and this is a resolution to the problem, I will then accept your answer as a solution.

I will see what happens over the next month or so of weekly pays.

Cheers,

Jason.
Albany Engineering
- Earl_HD
  MYOB Moderator
  12 months ago
  Hi Alb_Engineering,
  
  My apologies for the late response. You're very welcome! If you need any further assistance or have any other queries, please feel free to reach out. We're here to support and guide you through the forum whenever you need us.
  
  Regards,
  Earl