Forum Discussion

BASnBusiness's avatar
BASnBusiness
Partner
4 years ago

STP report rejected - ATO error code SBR.GEN.AUTH.008

I have had no hassles with STP reporting in AccountRight 2020.2 and 2020.3 ... until two weeks ago. I have just checked my reports for four clients (one using 2020.2 and three using 2020.3). All repo...
  • BASnBusiness's avatar
    BASnBusiness
    4 years ago

    I spent considerable time this morning with a MYOB Help operator. We checked all sorts of settings and spent quite a lengthy period looking at what could have been wrong. The call ended with the suggestion that I ring the ATO for further assistance. 

     

    I have now rung the ATO help line and luckily had the most helpful woman I’ve ever experienced at the ATO!!!! She asked me to check the MYOB Software ID that was displayed on their website for MYOB and compare it with that shown in MYOB - the ATO ID was different from that shown on my MYOB files. She informed me that I needed to update the ID through Access Manager to match that now showing in MYOB and remove the old version. Having done that, I have now been able to successfully lodge an STP report. I was unaware that Software IDs change and need to be updated through Access Manager - perhaps that is something that needs to be included in MYOB’s help system, because if it is there already, I certainly couldn’t find it!! 

BASnBusiness's avatar
BASnBusiness
Partner

What would have made it change though???? There is nothing different this end!!!

Neil_M's avatar
Neil_M
Former Staff
4 years ago

Hi BASnBusiness 

 

The software ID number would only change within the software if the abn number in the file changed, the file was activated under a different serial number or if someone had redone the STP signup within the file.

 

With regards to the ATO business portal, if information was changed in the without your knowledge you would need to speak with the ATO .

 

Do note that if you are filing STP on behalf of multiple people as a Tax/Bas agent then each file your filing from would need to have your software ID number, which would correspond to the software ID in the ATO business portal

  • BASnBusiness's avatar
    BASnBusiness
    Partner
    4 years ago

    No ABN changes. No activation/reactivation of file has occurred. No-one else has access to the files so no STP re-sign up has been done. ALL files have my software number showing inthe ATO details. Software ID in ATO business portal was and remains correct. Next???