HiMy issue is that LEAP is not allowing me to sync with MYOB, keeps popping up with me to login to MYOB and even when I enter my login - I try again to sync the entries and the same message pops up again - I cannot auto sync because it is saying I need to link with MYOB.I emailed LEAP they say it is a MYOB problem, I call MYOB after waiting on the phone for nearly an hour to speak to someone - I am told that they need to transfer me to someone else because they can't see any issue on their end. I get transferred and am again waiting in the queue on the phone for nearly an hour and still only 2nd in the queue.Has anyone else been having the same issues with MYOB and Leap and if so how do I fix them please?

I am a contractor to LEAP and I was able to resolve the issue. Instead of entering your MYOB online username and password (eg. Username =email address), you need to enter the MYOB username and password (eg. Username-"Administrator").AnnBowen76 wrote:Was your issue fixed?

I am staying NOT to do LEAP's Step 3, instead enter your MYOB login (the one you would have used in a desktop version). So if your username was Administrator with no password - put that in. But it may have been something different (eg. "John Smith", password "Administrator1". Feel free to email me if this doesn't work and I can zoom with you to help you. I don't know if I'm allowed to give me email address here, but is lrl@lapm.com.au.

Hi, I found by talking with tech help that my problem was solved. You do need to set aside a lot of time as MYOB is quite useless getting you to where you need to be. I am sorry but I can't remember the details but I found someone eventually who has worked with MYOB for a long time and knows the program inside out. Waaka from the MYOB team is a gem as he talked me right through and was very patient.

Hi GayleA Thanks for your post. I am sorry to hear you had to wait to get hold of our phone support. I am not aware of any issues with LEAP and MYOB. Are you able to log in to your MYOB AccountRight with the login details you are entering in LEAP? If you are unable to login to this, please send me a screenshot of the error you are seeing so I will be able to assist you further.

Hi GayleA, Did you manage to find a fix for this issue? I am having the same issue.

Leap not Syncing with MYOB

Yanike_S
MYOB Staff
3 years ago
Hi GayleA

Thanks for your post. I am sorry to hear you had to wait to get hold of our phone support. I am not aware of any issues with LEAP and MYOB. Are you able to log in to your MYOB AccountRight with the login details you are entering in LEAP? If you are unable to login to this, please send me a screenshot of the error you are seeing so I will be able to assist you further.
- pjh1234
  3 years ago
  Hi GayleA,
  
  Did you manage to find a fix for this issue? I am having the same issue.
  - Yanike_S
    MYOB Staff
    3 years ago
    Hi pjh1234
    
    I am sorry to hear you are having issues with syncing Leap and MYOB. Are you able to log in to your MYOB AccountRight with the login details you are entering in LEAP? If you are unable to login to AccountRight, please send me a screenshot of the error you are seeing so I will be able to assist you further.
AnnBowen76
Contributing Cover User
3 years ago
Yes. And I am currently in the cue, 4th person...
AnnBowen76
Contributing Cover User
3 years ago
From reading the community forum MYOB is having no problems but the people trying to use the sync between LEAP and MYOB are. I have been in touch with LEAP and done all they ask, so I am thinking that MYOB has the problem.
AnnBowen76
Contributing Cover User
3 years ago
Was your issue fixed?
- pjh1234
  3 years ago
  I am a contractor to LEAP and I was able to resolve the issue. Instead of entering your MYOB online username and password (eg. Username =email address), you need to enter the MYOB username and password (eg. Username-"Administrator").
  AnnBowen76 wrote:
  Was your issue fixed?
  - AnnBowen76
    Contributing Cover User
    3 years ago
    Hi pjh1234
    
    I am sorry but you have confused me with your instructions.
    
    These are the instructions from LEAP:-
    
    Go to https://secure.myob.com/ > login with MYOB credentials and disconnect LEAP
    Open General Ledger Link from LEAP > click Sync Now
    Enter MYOB login details to sign into first login prompt
    Enter Administrator and no password in second login prompt and select relevant company data file
    
    Is this what you are saying? Because it doesn’t work. It is still not syncing.