Recent Posts & Replies
Issue with JOB PROFIT and LOSS Report
Just wanting to highlight an issue with the Job Profit and Loss Report- when wanting to display transactions excluding year end adjustments - the report is not responding. It displays the same report as All. Please can this be addressed as a matter of urgency.44Views0likes6Comments2FA authentication
I have just read your MYOB news in relation to the above. you are telling us that we have to re-authenticate every 24 hours really.............. I do not work on the weekends and I leave the office phone at work. Surely there should a re-authentication when you are actually using MYOB.41Views0likes3CommentsChanging email address when logging into AccountRight
When logging into AccountRight, if I click the 'edit' button and change our email address, does it just work? Just wanting to check there are no hidden things I need to do following changing our email address on the log in screen (can't afford downtime). Thanks!6Views0likes1CommentInvoices not sending through to In tray
Hi, Since a couple of days ago we haven't been able to unpload any invoices via email to the Purchases in tray. The link 0 (bills) that we usually type in the email to send them through no longer exists as a pathway. Does anyone know how to reestablish this? or could it be an email/microsoft issue? Thanks in advance Lynda6Views0likes1CommentNegative on hand stock balance
Looking at our Items List it is showing some items with negative on hand balance. Then if I go into one of those items it shows the average cost N/A. This happened last year and a script was run to fix. Can I please have this done again?44 minutes agoPlace AccountRight: Inventory and Multi CurrencyAccountRight: Inventory and Multi Currency9Views0likes1CommentGet ready for enhanced security measures
1 MIN READ Over the coming months we are rolling out enhanced security measures designed to provide additional protection and help prevent unauthorised access. Here’s what you need to know. What’s changing? From 30 September, login and two-factor authentication (2FA) will be required at least once every 24 hours for the following products: MYOB Business MYOB AccountRight (browser and desktop) MYOB Connected Ledger MYOB Practice Learn more here How to prepare Set up multiple 2FA methods to receive your verification codes, such as an authentication app or SMS. This will help you to avoid sign-in hassles that can occur if you can't access your codes via your usual 2FA method. Don’t forget, individuals must have their own login, and 2FA, to access our software. This means, no sharing of login details between team members. This includes you, your team members and your clients. Set up now Cheers, MYOB!62Views4likes1CommentSetting up additional two-factor authentication methods
Hey everyone! We're introducing a new way to secure your accounts with additional two-factor authentication (2FA) methods. This will prevent sign-in hassles and getting locked out if you can't get codes via your usual method. We recommend setting this up now to ensure you have a backup method to login without needing to contact us. You can set up: - Authenticator app (recommended) on a mobile phone or tablet - SMS sent to your mobile phone - Email (if set up initially) Instructions to set up an additional 2FA method: 1. Log into My Account (myaccount.myob.com). 2. Click your user name in the top-right corner and choose Account security. 3. Click the Add (>) button for the desired 2FA method. 4. Verify your identity with a 2FA code. 5. Follow the prompts to complete the setup. Once set up, you'll be able to receive verification codes via different methods. If you need to remove or reset a 2FA method, you can do so from the same Account security menu. For detailed steps, feel free to check out our Setting up additional two-factor authentication (2FA) methods help article. Cheers, Amanda.842Views10likes16CommentsAuto Build inventory - we rent out
Good morning We build an inventory item and then we have an actual cost of the new item. But we rent the item out over a fixed term of 6 to 12 months, I don't want the full cost of the Built Item to go against the rental income (it would always show negative) - how/what do I do to more or less amortise the cost over the rental period? Thanks in advance Carole2 hours agoPlace AccountRight: Inventory and Multi CurrencyAccountRight: Inventory and Multi Currency5Views0likes1CommentCan't open employee card file
Hi MYOB Community, I have one employee card file that I am unable to open, with the error message displaying "Something's gone wrong and AccountRight needs to close. We're really sorry. Errors like this are usually one-offs, but if you keep having problems, check for a solution". This happened to us with another employee about 2 months ago and the error was fixed by an MYOB rep' who had to run a script in the background on our company file. Does anybody know how to do this? I really need to get this fixed and am not sure why this keeps happening. Thanks in advance for your feedback.Solved41Views0likes5CommentsPayroll/card file
When accessing card file, an employee is flagged with an error " Something's gone wrong and AccountRight needs to close." when i close and restart it still maintains this error. When I try to access "payroll details" with the same employee it flags another error "More then one employee payroll details exists for employee ID =71. If i try to make amendments in the card file it has the error " Something's gone wrong and AccountRight needs to close.". I am going round in circles.13Views0likes3CommentsCan't log in
Good morning I am battling to log into MYOB. Just pressed the "upgrade" button and when I try to open the file it says "Upgrade is in progress - This company file is currently being upgraded. You can sign on once the upgrade is complete". I've waited and waited but it keeps on doing that. I have wages to do. Please help.Solved82Views0likes9CommentsReport of Supplier Transactions by Acct
Hi, I'm hoping someone can help me out with a report I can't seem to generate? We need to audit our purchase figures against those lodged by our suppliers with our buying group BUT it needs to exclude freight charges & discounts given. The 'Purchases [Supplier Detail]' report is almost perfect only I can't filter the GL accounts included in the report. Is there another report that will achieve closer to what I need, or is the best bet to export 'Purchases [Supplier Detail]' report and manipulate in excel? I'd prefer not to as it's a large number of suppliers and need to generate monthly reports. Thanks!12Views0likes1CommentItems List is [READ ONLY]
Myself and another user both have administrator access to the file and have both created many inventory codes however a few days ago I noticed the icon to create a new code is greyed out and it seems impossible to add new inventory. The items list itself is in READ ONLY mode. I been through all the settings, double checked the user access, everything seems normal except for this inability to add a code. Help would appreciated, thanks in advance. Screenshot attached.4 hours agoPlace AccountRight: Inventory and Multi CurrencyAccountRight: Inventory and Multi Currency22Views0likes3CommentsInactive employees' entitlement is excluded
Hi, We need to run an entitlement report of FY24 for auditors. All those terminated employees with inactive marked are excluded from the report. We used below solution without success. Even all the employees including inactive employees are picked, the report has no change. 2 MYOB users have same result by trying both APP and Web versions. Could you please advise urgently if this function has been removed from MYOB AccountRight? Or any solution? Many thanks.25Views0likes3Comments