Forum Discussion

BrettShortland's avatar
BrettShortland
2 years ago

MYOB Emails rejected - server listed on Dial-Up List

Hi team,

 

Re have recently been getting lots of bounced invoiced being sent from AccountRight (not via Outlook).

Some return the diagnostic code of "Rejected", but today's bounce message shows:

Diagnostic-Code: smtp; 550 5.7.1 : Recipient
address rejected: Mail from <198.2.137.12> was refused due to the sender IP
found in ERS-DUL. For details, query the IP reputation on
https://servicecentral.trendmicro.com/en-US/ers/.

 

Can someone at MYOB get Mandrillapp to get their server/s removed from the Dial-Up List?

 

Thanks,

Brett

Bounce
email
rejected
  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi BrettShortland, 

     

    Thanks for reaching out and welcome to the Community Forum. 

     

    Sorry to hear about the bounced-back emails. Generally, if the email was not delivered and your file is online, you will receive an email containing information about why it failed. Also, the information mentioned shows that there is an issue with your IP address. I would suggest trying to send the emails on a different computer or a different internet network. 

     

    Let us know if the workaround does not work and we'll look for other ways to fix the issue. Any additional information is much appreciated. 

     

    Cheers, 

    Genreve

    • BrettShortland's avatar
      BrettShortland
      2 years ago

      Hi Genreve,

       

      Unfortunately, the problem is with the email provider (Mandrillapp) that MYOB use to send emails from cloud files.

      As the emails come from *@apps.myob.com, this is something that MYOB need to fix.  Sending the email from another PC won't make any difference.

       

      Diagnostic-Code: smtp; 550 5.7.1 : Recipient
      address rejected: Mail from <198.2.137.12> was refused due to the sender IP
      found in ERS-DUL. For details, query the IP reputation on
      https://servicecentral.trendmicro.com/en-US/ers/.

       

      Cheers,

      Brett

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi BrettShortland, 

         

        Thanks for the response. 

         

        As previously mentioned, if you have a bounced back email, you receive an email that contains the reason why the email failed. May I ask for a screenshot of that. Also, may I ask for you to send us a private message containing what email address you've sent the bounced back emails to. 

         

        We look forward to your response. 

         

        Thanks, 

        Genreve

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