Rejected Payslip Email

Question

Hi,Like others we are receiving a bounce from a staff email address.The staff member has tried saving our MYOB and Admin emails to her safe list with no luck.&nbsp;Who can I contact to have her email address checked from MYOBs side?&nbsp;This is the email I received:Sorry, email delivery was unsuccessful.Subject: From ECOllaborationDestination:Sent: October 26th 2023, 1:31:59 pmMessage: Please find attached your payslip for this week. Please allow up to 2 days for funds to arrive into your account. ThankyouiDiagnostic-Code: rejectedThanks

leneth_a · Answer

Hi, thanks for your post. I would like to extend to you a warm welcome to the Community Forum. Thank you for expressing your concern for us. We apologize for the difficulties you are experiencing due to the rejected email pay slip, and we appreciate your patience and understanding on this matter.&nbsp;
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Regarding your concern, I checked the email address you have provided, and it is not blacklisted on our end. If an email has been rejected, we would recommend your staff member to Add&nbsp;no-reply@myob.com&nbsp;&amp;&nbsp;noreply@apps.myob.com&nbsp;to Outlook or contact their email provider to add the following address. We also recommend that they whitelist our IP address, they may need to ask their IT administrator to add “198.37.156.227” to the whitelist so that emails sent from this IP address are not blocked.&nbsp;&nbsp;
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Please do not hesitate to post again if you need help in the future.&nbsp;
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If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.&nbsp;
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Cheers,&nbsp;&nbsp;
Leneth

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