Forum Discussion

Vev's avatar
Vev
2 years ago

Undeliverable payslip email : Rejected

Good morning,

 

I have received an email from bounce@apps.myob.com saying that a payslip email delivery was unsuccessful, Diagnostic Code: rejected, for one employee of ours. This staff member was receiving their payslips normally for the last few years but for the last few weeks it hasn't been delivered. I try resending it through MYOB but it is rejected again. The staff members email address hasn't changed and they receive all other emails normally, and MYOB is on their safe sender list.

 

Could you please advise what we need to do to correct this?

 

 

Kind Regards,

 

Vanessa

  • Hannah_V's avatar
    Hannah_V
    MYOB Staff
    2 years ago

    Hi Vev thank you for your post. 

     

     To further assist you, can you please send me a private message with the following information:

    • Serial Number
    • First and Last Name
    • Company Name

     

    Regards,

    Hannah 

    • Vev's avatar
      Vev
      2 years ago

      Hi Hannah,

       

      I have tried to send you a private message with the required information but when we click on the message icon under your username it takes us to a screen which says private messages and no option to send an email.

       

      Can you please assist?

       

       

      Thanks,

       

      Vanessa

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